Cancellation of Food order(s)
i. You shall not be able to cancel an order once you have received the confirmation. However, if you decide to cancel your confirmed order, you have to contact us at (+91) 9533646464 by quoting your order number within 10 minutes. If the restaurant accepts your cancellation, you shall be charged 10% of the order amount as a cancellation fee. If the restaurant refuses cancellation, because preparation of ordered Food has been completed or delivery personnel has already been dispatched, it may not be cancelled and we will not be able to refund such orders.
ii. If the cancellation is accepted by the restaurant, we will then refund the amount in conformity with our refund policy.
iii. In an unlikely event that the ordered item is not available for any reason, we will notify you such unavailability and you may cancel the order. In such case, we will then refund the amount in conformity with our refund policy.
iv. You shall be able to modify your order on the acceptance of the participating restaurant. In case of any additional amount, you will be charged at the time of the order delivery and in case of refund, we will then refund the amount in conformity with our refund policy.
v. In the unlikely event that the participating restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item.